Seranai Suite
Every request deserves follow-through.
Give your support team one place to receive, organize, and resolve customer requests.
Give every request a clear path
Email-to-ticket
Turn incoming support emails into tracked requests.
Customer portal
Let customers raise and follow tickets.
Assignment rules
Route work to teams or agents automatically.
Priorities and SLAs
Track response and resolution targets against agreed rules.
Help your team resolve more
Internal collaboration
Use notes and mentions to coordinate behind the scenes.
Saved replies
Reuse answers to common questions.
Knowledge base
Publish self-service articles for customers.
Split and merge
Separate distinct issues and combine duplicate tickets.
Understand and improve support
Dashboards and reports
Review volume, pending work, overdue tickets, and service targets.
Ticket analytics
Inspect response times and activity on individual requests.
Customer feedback
Collect ratings after resolution.
Custom fields and views
Organize requests using your own categories and details.
Support that fits your business
Permissions
Define who can view and change tickets.
Field dependencies
Guide agents with context-sensitive field options.
Telephony connections
Connect supported call providers and log ticket calls.
Mobile access
Respond from a mobile browser.
Configured, connected, and cared for
Seranai handles the agreed setup, hosting, maintenance, support, and improvements. Your data and workflows remain accessible to you. Integrations, provider charges, and deployment-specific capabilities are confirmed in your scope.
Part of Seranai Suite
CRM, Helpdesk, and Analytics together, with an agreed company price and no per-user or per-seat fees.
Let’s talk about your business
Tell us how your team works today and what you want to improve. We will help define the right configuration, connections, and service scope.
Company pricing
Seranai Suite brings CRM, Helpdesk, and Analytics together with implementation, ongoing workflow development, and hands-on support. Representative company prices are $599, $1,499, and $3,499 per month, with one-time implementation of $1,000, $2,000, and $4,000. Your fixed company price and allowances are agreed against your actual requirements.